Bests & Worsts Reviews from Amazon

This product arrived in just one gigantic box the size of a small refrigerator. The UPS guy had extreme difficulty getting it up the stairs in front of the house and we had to go out and help him. It took the 2 of us 4 hours to put it together on a Saturday afternoon. I have assembled many products out of boxes and this was by far the most difficult one. If you have a power screw driver it might help. You should also consider paying a handyman to do the assembly for you. The product comes with an 800 number to call for a professional assembly but I am sure it will cost quite a bit. We were unable to get the heart rate monitor to work so I will try to use the manufacturer's warranty for that. Keep in mind that it will be very difficult to return this product due to it's weight and repacking challenges. We had to put a lamp near the trainer because the monitor has no back light. The trainer is completely silent and works well. The conversion from one to the other requires the removal of a hard to turn piece so you may have to keep some pliers handy. If you are really motivated for in home exercise that you can't go wrong with this hybrid trainer. I removed one star for the very difficult assembly. If the trainer could be delivered completely assembled I would give it 5 stars for sure. Very sturdy material and looks great in just about any room. Used it a few times so far and love it. UPDATE: Apparently it is impossible to use the manufacturer's warranty. I tried calling Proform and was on hold for 30 minutes before a live person answered. He then put me on hold for another 15 minutes and hung up. The same thing happened a second time. I called Amazon Customer Service and the Rep was treated the same way. His Manager also tried and was unsuccessful. I was told that Amazon may delete this item from the website until this problem can be resolved. The warranty is only for 90 days anyhow and Proform is apparently trying to discourage the customers from using it until the warranty expires. UPDATE: The shipping weight of this product is 148 pounds according to the UPS label. The Amazon description has the wrong shipping weight. UPDATE: It has been 6 weeks since the delivery and still no repairs. Every time I call the parts are on back order. UPDATE: It is now over 2 months and I am still unable to get any service for the trainer. Parts were on back order all this time but have finally been received. Now the problem is the authorized service agent - Mac Services. Each time I call Mac there is no answer and I just get voice mail.