Bests & Worsts Reviews from Amazon

I'm a 3d artist and concept artist working in film and video games and I've been a Wacom user professionally for the past 13+ years. I've worked at companies like Industrial Light and Magic (Lucasfilm) and Electronic Arts. This is my experience trying to jump from Wacom to Huion. The first Kamvas 24 Pro 4k arrived with two dead pixels in the bottom left hand corner, luckily I was within my return window on Amazon and was able to exchange it. The second one seems to be good other than having a tiny black spec under the glass in the very bottom right of the screen, but I can live with it because it is really tucked into the corner. I spend over $2300 on a new Kamvas 24 Pro 4k, Kamvas 16 Pro 4k and Inspiroy H950P. Experience with Huion 24 Pro 4k below: Pros: -Great 4k screen quality and color reproduction (there is a slight color noise from the etched glass, but tolerable.) -The Huion software is a pleasure to use and they've really stepped up the usability of it. -The pen is great, very close to the Wacom pro pen now. -Drawing experience in Photoshop is very fluid and is on par with Wacom from my perspective -Small footprint, especially when compared to the Wacom Pro 24. -No fan is great -Nice having a USB-C option if your computer supports it Cons (this is where it gets ugly): -Should come with L-shaped cables tor relieve tension for when you use it as a second monitor -Quality Control issues, dead pixels, also ended up with a broken pen with my Kamvas 16 Pro 4k -Pens are not compatible between different device year releases (seems like potential for a huge amount of waste) -DRIVERS AND CUSTOMER SUPPORT NEED IMPROVEMENT: -Incredibly generic/robotic responses -First issue I had was the ALT+RMB brush resize in Photoshop had a lag/stall before the resizing action would catch up with the cursor, so all of a sudden the brush size would be massive, vice-versa. Thankfully after I sent a video they gave me the driver that they had already released for the Kamvas 16 Pro 4k which solved the problem. -Second ongoing issue is there is a stall/stutter when navigating using the ALT+RMB and ALT+MMB in 3D programs like Zbrush and Blender. I'm still able to work, but it's definitely distracting and messes with the flow. -Third ongoing issue is loss of pressure sensitivity and/or the ability to even draw or sculpt in Photoshop and Zbrush. This happens if I try to switch between programs or between the Kamvas 24 Pro 4k and the Inspiroy H950P. In other words, if I start using the Huion Kamvas 24 4k in Photoshop first, then I'll be unable to use the Inspiroy, vice-versa. The drawn line will shoot off in one direction in Photoshop. In Zbrush there will be a loss of pressure sensitivity for both the Kamvas 24 4k and the Inspiroy. I'll then have to close and reopen Photoshop or Zbrush for things to start working again, but I can't switch between tablet and kamvas or programs. I submitted tickets for all of the issues and provided very thorough videos showing the problems 25 days ago. I'm still dealing with customer service today and it has been an appalling experience. Days between responses I could deal with, but the fact that I'm having to repeat myself over and over is frustrating to say the least. Let alone they don't show up to scheduled Teamviewer sessions. They asked to do a TeamViewer session so they can control my computer remotely and check out what the problem is, which I agreed to. Frankly I didn't see the point because the video I provided clearly shows the issue is driver related. Never had these issues with my Wacom Intuos and Cintiq. After weeks of back and forth, they haven't shown up to the TeamViewer sessions twice now. They also were providing times like 8pm USA time and I had to explain to them on multiple occasions that we have 3 time zones in the US and I'm in PST (California time). I've lost count, but it took at least 5 back and forth messages over weeks before they got it. They even suggested a 2am USA time at one point which is ridiculous. Also, their messaging system doesn't update in the browser automatically, so you have to refresh the page constantly, otherwise you'll be sitting their not knowing if they've messaged you, which happened to me. They also asked for my TeamViewer credentials after the agreed upon time had come and gone, even though I had already provided them those details days before. Basically I'm dealing with someone named "Beverly" who I'm quite certain is more than one person because after I give them info in one message, they'll come back days later like the conversation is starting for the first time. Infuriating. They even tried to give me a $10 "compensation" for my troubles which is kind of insulting. It doesn't feel like I'm talking to a person on the other end, but more like a robot. Zero personal touch with this company. I'm assuming Huion is trying to attract professionals and studios now by creating $1300 high end hardware, but that won't work if they continue with the $300-500 product drivers and customer service mentality. I was really hoping that I was doing something wrong on my end, but I've been using Wacom products for over a decade, never had issues like this and I know a driver problem when I see one. Long story, long, I feel like an involuntary beta tester for basic issues that should have been solved before release. If I wasn't taking a couple months off work right now, I would have thrown in the towel already because I wouldn't have had the time or patience to deal with this stuff. I cannot recommend Huion products to studios or professionals under tight deadlines with the current state of their drivers and customer support. It's a real shame because the hardware is beautifully designed and a pleasure to use, when it works. If by some chance this all ends up being my fault because I missed something obvious I'll definitely update my review. Wow, that was long. 25 days worth of frustration venting:)