2,071
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ranked #2,591 most helpful
out of 571,544,897 reviews
★☆☆☆☆
will not stand behind product
I bought the Explorer K2 and enjoyed many hours of kayaking in the lake and canal where I live in South Florida until a few weeks ago when the seam on the pontoon split for about a half inch. I followed the instructions, using the supplied round patch with the proper adhesive. I did it a second time then with other sealers and with sealing tapes. I clamped it, and criss crossed it. After 5 attempts I gave up and then realized the seam was splitting even further. I called Intex customer service and was told there is nothing they will do because it was past 90 days.
REally? The seam split. I followed directions. The seam split more. I cannot fix it and the boat is now useless and they say sorry it is past 90 days. They could not even offer suggestions on how to repair it. In fact, the rep said I could not fix the seam. So now I am out my $85, I have no kayak and this huge supplier says too bad!!!
Well too bad Intex, I guess you lost not only my business but you also lost all of the recommendations to my social community.
Unless of course you wish to rectify this...in which case write me at digaffej@yahoo.com
October 2018 · Sports and Outdoors · verified purchase