Bests & Worsts Reviews from Amazon

After anxiously awaiting, the Kindle arrived. I read all the reviews. I was starry eyed in anticipation of the newest addition to our family. I downloaded 100 free ebooks...only to find out there is no way to sort or file all my books...the Kindle directory was a mess. Pages and pages of book titles...yikes! I confirmed with Kindle support that no filing system existed and this made my decision easy...the Kindle was returned the next day. Why have 1500 titles on your Kindle if you can't somehow file them? Kindle..is a great little device...but it is not ready for use by my family. The reason Amazon will forever have my business...is that I returned the Kindle with little hassle or aggravation. Amazon is a pleasure..and Kindle gets two stars just because Amazon stands behind their products!