Bests & Worsts Reviews from Amazon

I did a lot of research on home security systems before going with the Arlo 2 system with the four cameras. Set up was simple and the system looks sleek, but thus far that’s where all ends. One thing I was disappointed about is the fact that you can’t select zones or even use the e911 unless you sign up to a monthly service. The app has been spotty taking long to connect at times but most importantly, I do not always get a video when the camera alerts me about movement around my home. Just the other day I was at work when UPS stopped to deliver a package. I got the alert on my phone while at work. I clicked on the alert expecting to watch a video but there was nothing (not the fort time it happens). I then decided to go live with the camera that sensed the movement and that when I noticed the packages by the door. Not having the video of the person approaching my door just defeats the purpose of this security system. So, since this is a brand new device still under warranty, I decided to open a case with Arlo to see if the can help me with this problem before returning the equipment. Arlo sent me a message stating that someone will contact me in 1 to 2 days. Tomorrow will be day 4 since my request for assistance and not a call or email in return. Will wait one more day before returning this system, which by the way, it is not that cheap. So in summary, when spending this much for a security system we should be able to expect better customer service. I do want to like this system but it needs to work as designed and thus far that’s not the case.