Bests & Worsts Reviews from Amazon

Overall, I have been pretty happy with the functionality of this product over the last 9 months. Other reviews have covered the features well, so I'd like to focus on the customer support/warranty side of things, which is an important consideration. In order to use access the video from your Slingbox remotely (when away from your home), Sling has created the concept of an online "sling account" which stores your Slingbox access information on the internet. As far as I can tell, once you leave your home network, there is no way to access your slingbox signal, without logging into your sling account. This is basically a website, that you log into with email/password, and designate which slingbox you want to watch. I recently ran into a problem where my email address changed (they require you to login into your slingaccount with your email address rather than a userid), and I needed to update it on my slingaccount. After MUCH searching, all I could find was a way to change my password, but no way to change my email address. So, I found the "contact us" email link, and fired off a quick request to "please let me know how to change the email address on my sling account". What I received back was really shocking. Honestly, I have been buying electronics, web services, etc for a long time, and have never received as outrageous of a reply as this. The response was basically: - We checked your account, and you purchased your slingbox over 90 days ago, which makes it outside our warranty. - Therefore, in order for us to resolve you issue, you will need to pay us $29.99 per incident. - OR you can pay us $49.99 for 2 more years of support. Are you kidding me! It took them LONGER to write that reply than it would have to copy/paste in the answer for how to change my email. So just beware, that you will very likely need to pay an extra $50 (or $30 per incident) in order to have access to ongoing functionality of your SlingAccount. Also, at least in the email I received, they indicated that the $49.99 2 year support coverage was only available PRIOR TO MONTH 12 of your ownership of Slingbox. So if you want to avoid the $30/pop charge, you need to pay the $50 before the 1 year mark.