Bests & Worsts Reviews from Amazon

New to sewing I purchased this machine because of the pretty solid reviews and price. I got it home and immediately had issues with the bobbin jamming. I thought that it was a user error and out of frustration I put it away for two months (BIG MISTAKE). Just recently I tried again and had the same issues. Unable to return it to Amazon due to the Return Agreement expiring I called Singer. After an 80 minute hold time for a Singer customer service representative it turns out it's not a user error it's something that a Singer Professional will have to work on. She said that: "it sounds like the timing may be off". I will have to ship it to a company that is located about 6 hrs. from my house at MY EXPENSE. The shipping coming out of my pocket is something I have an issue with since it's not something that I broke it was a faulty product out of the box and is still under warranty. This machine seems like it would be a good one and I was eager to learn on it but sadly I'm very disappointed with the customer service that Singer has to offer. I'm currently attempting to contact someone at Amazon to see if they are in any way able to help. Updated: I contacted Amazon about the issue and they are sending me a return label for the broken machine and an exchange. I'm about a 35 days out of the Return window and Amazon has agreed to exchange my product. That would be unlikely to have happened though another company. I know shipping this heavy machine would have cost me an additional $60 or more. This is why I love Amazon. It pays to have great customer service.