Bests & Worsts Reviews from Amazon

This is our second Capresso Infinity 560, and probably our last, owing to the disappointing customer experience with Jura. The grinder functioned well with some quirks: the static issue is definitely a problem, as is cleaning of the outlet hole within the grinding chamber, which tends to get clogged. Also of note is that the black dots on the upper plastic chamber tend to fade away so you can't tell how you've set the coarseness of the grind. But what really was the final straw for me today was when I got up this morning and the on/off/timer knob disintegrated after turning it on. The plastic cylinder that holds the knob onto the actual switch mechanism broke (see pictures). Considering that the grinder is only 16 months old, that typically means a bad batch of plastic knobs since it's supposed to be ABS plastic. I emailed Jura through the Capresso website and got a terse "You can call customer service". I called them and was told that it'd be $13.50 to send me a replacement knob. $13.50! for a ten-cent piece of plastic, and not even an "I'm sorry to hear that the product didn't perform well". This stands in stark contrast to a recent positive customer service experience I had with OXO where they offered to replace a 5 year old product at no cost. Overall, the minuses outweigh the plusses with this grinder, and certainly with Jura. I'd recommend looking for a better product and better company to deal with.