Bests & Worsts Reviews from Amazon

Greenworks 25302 Twin Force. Pros Very cool looking and lightweight. Nice hard case clippings bag (but a little small). Nice easy height adjustment. I cannot comment on the longevity of the batteries as I have only had this mower a very short time, however as received they worked really well, charged quickly, and from a battery technology standpoint this seems to be a well executed concept. Auto battery selection while mowing is seamless. Cons If you like a well manicured lawn this is NOT the mower for you. On regularly mowed normal height grass it produces a very ragged cut, even after several passes. If you have a need to mow anything taller than normal grass (edge of cutting area, high grass, weeds, or plants) it will only flatten them down and pass over them without cutting them. If it manages to cut them it will not mulch them or collect them. Basically anything tall does not cut easily or mulch. Twin blades simply do not compare to single blade mower. Blades actually do not overlap to produce a clean 20" cut. What you basically have are (2) 10" trimmers with hard blades under the deck working side by side. Safety toe guard is very flexible rubber, is way too flexible, and way too short. When mower is moved backwards it immediately folds right under the deck and offers NO PROTECTION from rolling back over your toes. If this was a normal full bladed mower I am sure it would be damaged by blade contact. This is an important safety feature and is something I have seen in independent reviews on the net. The company must be aware of if it, even if it only performs cursory product reliability and design tests, and has chosen not modify or improve. Foam handle covering developed a 2" rip in end on first use (literally after second pass across lawn). There are many complaints of this on the web and the covering is of such poor quality that is a forgone conclusion that it will fail. A design flaw that I am sure that the company is aware of, and has also chosen not to fix. This is an expensive mower with high end battery technology, but they cannot put on a rubber handle cover that does not rip? I have also read (but not yet experienced) another common problem is that the string attached to the safety bail stretches and will not activate the internal power switch if it stretches too much. A common problem, and design flaw, that is also another simple to fix quality problem. What other quality problems do they not care about? Conclusion In conclusion I think the single blade 19" version of the G-Max line, Model 25312, would be a better choice overall for more discharge options, better quality of cut, more height selections, and inclusion of (2) 4 ah batteries as opposed to the Twin Force (1) 4 ah and (1) 2 ah batteries. The exchange of a heavier mower I would conclude is worth it. However I am choosing to request an RMA and a refund because of the quality issues I have had, and have noted in other reviews. Even at the sale price this mower is way too expensive to have the basic quality issues it has, and has influenced my decision to select another Greenworks product for purchase again. Finally, if a mower does not cut well then then why have it? I would not recommend this to a friend.