Bests & Worsts Reviews from Amazon

I hate doing this, I really do. I am now 'that guy' who has had a crappy experience and is coming straight to the review section yet had this not happened I wouldn't have left any review at all. Actually, this one star review might even be more for the complete lack of response by the Huawei support staff to communicate what is going on with a support case I filed two months ago. After a month of use - wear everyday to office and back - the watch had a critical failure where a piece broke off of the watch that holds the band in place. This is not fixable by a new band, it was the watch face itself that had a failure (see picture). This occured while I was taking the watch off my wrist when I got home from work. I'm no extreme sporter or anything, this was normal use for a month. I was told by support that this was considered physical damage, therefore my warranty is void. I was floored. Luckily, they decided to take a "special look" at my case given the situation and see what they can do. Since then it's been some back and forth, but mostly nothing at all from them. Broken promises, potential lies (I was told at one point that they were looking for a replacement for my part, then weeks later that they never got photos that I sent them so haven't been able to look at the case). There are other accounts of this I've found on reddit and elsewhere so this is a flaw in their manufacturing that they are either too incompetent or deliberately choosing to disregard. This should have been a very simple send us the part and we'll send you a new one if we determine fault. What I have now is a $250 pocket watch that sits in a drawer at home.