Bests & Worsts Reviews from Amazon

I bought this printer in October, 2005, primarily to print documents with occasional color use. To my surprise, about 3/4 of the way through my second black toner cartridge, the three color cartridges were exhausted. The supply counter reported that I had printed 4800 pages in color! I print VERY LITTLE color, and I just could not understand it. I called HP tech support, and was told that in fact even when you think you are printing black text only, the printer uses "a little" color toner too. I was not happy to hear this, since nowhere in HP's literature that I could find is this mentioned, but OK. . .they told me I could prevent this by printing in "draft" instead of in "normal," and by printing in greyscale. So, I loaded the new color cartridges (THREE of them, at approx. $80 each!!!), and guess what? The page counter CONTINUED to count pages for each of the color cartridges AND for the black cartridges! So, I called tech support back and was THEN informed that there is no way to avoid "using" color (I don't know if the printer actually uses color, or if the counter just "says" it does. The end result is the same. You can't print in black if your color cartridges are "out.") Tech support called this a "cheap" printer and said that the grayscale option isn 't available, no matter what you try to set up. Needless to say, I feel pretty disgusted and cheated. I will use up the remaining toner and then throw this machine away. I think HP should be ashamed. The tech guy seemed to think I should have somehow "known" about this. Phoo! Don't buy it. M. Zashin Addendum: To be fair, I called HP tech support a third time and was then told that tech support #2 was wrong. You CAN print in grayscale and by doing so will avoid "using" color toner. It is also important to download and install the latest firmware from the HP site. I am following these suggestions, and will suspend judgment until I find out if this is now accurate information. M. Zashin