Bests & Worsts Reviews from Amazon

Love the product, after 2 months I woke up to a black screen and I wouldn't turn on again. Had frustrated experience with support and was required to RMA my watch. It's now a month later, I have no watch, no response.. How can Fitbit track my health when it breaks and the company has no CS policy to keep it's users tracking. I asked for a refund but Fitbit will only support returns if it comes from Fitbit not Amazon. I will sell this when it's returned and won't by another Fitbit.