Bests & Worsts Reviews from Amazon

UPDATE: After having this chair a few months the cylinder mount (where the cylinder connects to the tilt mechanism) has broken. What a cheap piece of Chinese junk. Seriously, who allows this kind of garbage to be sold? I had to replace the bottom wheel star (where the castors mount and then connect to the cylinder) TWICE! I had to replace the cheap plastic wheels TWICE! And now this. Garbage. A waste of money. Wish I could push a button and remove this seller and everything they sell from Amazon. UPDATE : I contacted the seller who sent a new base and wheels. That was nice of them. Unfortunately 10 days after getting it the EXACT same thing happened again. I have ordered an aftermarket base with the caster wheel sockets cast into it instead cheap spot welds. I will never purchase anything from NeoChair ever again. Fail level 10. -------------------------------------------------------------------------------------------------------------------------------------- This is a rewrite of my original review since I thought the issue was the plastic used for the wheels. This chair arrived yesterday. I put it together, sat down to try it out, and as soon as I tried to roll to my computer (< 2 feet total distance) I heard a "snap" and the entire chair leaned to the side. Turns out the wheel had broken off. If you look at the pictures I have provided you will see the base is "hollow" and cheap. The sockets where the casters snap in are just small metal parts with _very_ weak spot welds holding them in place. All other chairs (I have several in my office) I find have solid bases with holes for the casters to insert into. The seller has offered me a refund which I am going to take. It's not about that. It's about the hassle and disappointment of ordering a product, being glad when it arrives, having it turn out to be trash, and having to send it all back to get a refund. Unbelievable. I cannot understand how anyone would have such disregard and disrespect for us, the customers, to sell such cheap and flimsy trash knowing the entire time a lot of them will break due to excessively poor/low quality construction. I love Amazon - I purchase almost everything here. But this seller, and their "product", are what gives online purchasing a bad reputation.