Bests & Worsts Reviews from Amazon

Bought this for my wife's birthday. She followed the lengthy install process to find out the vibration switch wouldn't work. She went to Lifeproof's website and called their product support line. After reading off both serial numbers (one for each side of the case) the operator on the other side informed us that it was Counterfeit. That they'd been seeing loads of them reported recently. All from Amazon!!! WTF!!!?!? Amazon refunded our money and are investigating the matter. Hopefully they resolve this issue with their bulk supplier before you buy one from here. Here's the deal. The packaging is 100% exact. It has proper color accuracy and spot varnish in all the right places. It's damn beautiful. The case inside, however is nothing like the one we bought at the store. My wife noticed many immediate differences between the store bought VS Amazon's, such as raised spot edges on the inside of the back half of the case that Amazon's didn't have. I've been a PRIME member for years, and I absolutely LOVE AMAZON. This will not deter me from using Amazon on a daily basis. It must be a mishap at the supplier level. All of that said, YOU HAVE BEEN WARNED.