143
people found this helpful, as of 2023
ranked #214,128 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Roxio's support is even worse than their product, which is quite a feat
I have been using Toast for some 14 years now (since version 3). Since Roxio took over development, the product has gotten worse every year, until it is now nearly unusable. There are so many bugs in this software, it would take pages to list them all. But perhaps one of the most frustrating is that they do not manage memory properly when burning. The result is that burning a disc will consume all of the free memory and cause the system to start paging to the HD, thus slowing down Toast and all other software running at the time. I have reported this bug their "tech support", who after several weeks of canned responses, finally told me this was how the software was designed and that they purposefully consume any available system memory in order to maximize performance (completely failing to recognize that by consuming all free memory and causing paging, performance is significantly degraded). As a Macintosh software developer myself, I explained to them what they were doing wrong and even pointed out the system call they were improperly using in Apple developer documentation and the note from Apple on why NOT to use it the way they are using it (it's a matter of setting ONE BIT). Their response was to thank me for my input and close the case without doing anything to fix it. Absolute pathetic.
April 2009 · Software