Bests & Worsts Reviews from Amazon

I really liked this iron while it was working. I had it for 5 months, worked great, then all of a sudden it stopped working. Since it was still under warranty, I sent it in to have it replaced. Two weeks after they received it, I still hadn't heard anything. It's very difficult to get a hold of their customer service department. Most of the time when you call, you get an answering machine. It takes a few days to hear back via email. Finally I got a hold of someone, they informed me the iron is out of stock and it's going to be another 3 weeks before they get any in. I didn't pay $90 for an iron to have it die in 5 months and then wait potentially 6 weeks for a replacement. Great iron, poor customer service. Next time, I'll spend my money elsewhere. EDITED TO ADD: Received a replacement after 5 weeks. A week of use and it stopped working too. Giving up and moving on.