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BUYER BEWARE!!!
TERRIBLE LG CUSTOMER SERVICE! Overpriced, defective TV. Useless warranty. I've had my LG OLED TV model # OLED55B6P for seven months when I began to notice an image burned into the screen. The image burned into the screen was the ticker tape that runs along the bottom of the screen when watching a business channel. There's also a line that goes up the center of the screen on the TV too. Every morning when I wake up I put on the Fox Business Channel while getting ready to leave for work. Apparently, doing this every morning caused the ticker tape image to burn into the screen. I've never experienced this happening with any other TV I've owned in the past. I called LG customer service and explained the situation and they arranged for a service technician to come out and check the TV. The technician took pictures and confirmed that the image was indeed a burn-in issue caused by NORMAL TV WATCHING and that LG doesn't cover burn-in issues on any of their TV's. So, I'm basically stuck with an overpriced, defective TV under warranty that LG refuses to fix. Why even have a warranty if they are not going to honor it? When I called LG customer service back a second time they had a record of my experience and said I had abused the TV. What??? Abused the TV? How? By turning it on and watching it? How is that abuse? As far as I'm concerned I'm done with LG and will NEVER purchase ANY of their products again. BUYER BEWARE!!! You are taking a chance when buying this TV.
June 2017 · Electronics