Bests & Worsts Reviews from Amazon

The very reason I ordered this was so that my grandmother could easily use Zoom. The advertisements showed people using Zoom, but when I got the product -- and after an hour of tech support who also thought Zoom would work, I was informed by tech support follow-up that Zoom is *not* available on the Echo Show 10, though it is available on the Show 8. Extremely disappointed. The good thing was that tech support was immediate and thorough, easy to work with. [Additional Comment 9-months after the initial review: Still the same; it's very quirky, and Amazon still hasn't figured out how to make Zoom work on this device.]