Bests & Worsts Reviews from Amazon

I have had a Kindle DX for about a week and now the screen died. Tech Support insists that I dropped it which I didn't or leaned on it which I didn't. It has been loved and babied like an infant since I've had it. Who knows, perhaps inadvertently it did get damaged. Should something that costs so much be so fragile that you can't even remember injuring it? Tech Support now expects me to give them $350 to fix it since "damage" is not covered in their replacement policy. So instead I threw it up against the wall and then dropped it in the trash can. Now, at least, I can state that yes, it was damaged. I will never buy another item from Amazon.