Bests & Worsts Reviews from Amazon

I bought the previous model of this dehydrator. I seriously would not even give this machine 1 star, but there is no lower rating. I bought mine a year ago, used it once, and the bottom heating element burned every single tray that I rotated to the bottom, which you have to do in order to get anywhere. The entire machine was worthless within a week of me owning it. I did eat the beef jerky, but that was the most expensive jerky I will ever make! I called immediately to complain, talked to a guy named Saul, who said the unit must be defective, DUH! and he would send me a new unit and a return authorization. I have gotten neither, I am just out the money. I have called back, faxed, mailed, waited on hold, and finally decided that Ronco products are CRAP. I will never give him or his company another cent. Buyers please research your purchases, I see from other reviews that I am not the only one with a complaint. Buy a different machine!