Bests & Worsts Reviews from Amazon

I bought a Note3 and Lumi in February. I immediately registered both for warranty, as I do with all my electronics. One Boox, I purchased on Amazon. The other on FlexShopper to use their 90 day pay option. FlexShopper buys the item from Amazon and then sends it to you as a lease. I'm not rambling, you will see why I offered this information. Anyway, one of my stylus pens started writing my itself. Seriously.... I hover the pen over the tablet and it just scribbles. Obviously, a defective stylus. Rather than return the tablet, I contacted Onyx support. First, they asked me to send a video. I did. Their first suggestion was to buy new nibs for the pen. Not that they will send me nibs, but to go buy them. Since I have two machines, I transferred the nib from one stylus to the other (as per their other suggestion) and it still had the issues. Now, we both know it is a stylus issue. Their last email stated that since one of the machines was purchased through FlexShopper (an unauthorized vendor) they can not replace the stylus because it is an unauthorized vendor. So, in other words, if you gift this item as brand new and the recipeint registers it with Onyx for warranty, Onyx won't honor the warranty because the recipient did not purchase it from an authorized vendor? This Company is dishonest. I spent in two products $1500 + and they will do everything in their power not to send a replacement stylus. So, you know what? I'm returning both tablets and going to check out other options. I don't trust this company. I should not need to go through hoops, especially when the proof is on video that I have a defective item.