Bests & Worsts Reviews from Amazon

At first I really liked it. My wife's chronic back pains lessened. That is until the material between the massaging pieces and my wife's back melted, making the entire thing unusable. The heat didn't burn anyone, but if it can't hold up under normal use, what good is it. We didn't use it regularly. It was every few days. We didn't try to force anything. We just watched tv while it worked and when it was done we put it back in the box. This happened shortly after purchase, but because I didn't purchase any warranty, I need to try to fix it myself. I'm not done yet, but I won't be buying it or recommending it to anyone any time soon. It does feel good, but if you buy it, make sure you buy any warranty it offers. Continued... I return to this comment and was scrolling down as the makers have asked me repeatedly to remove this comment of late (at the end of Oct.) I am reluctant as I just wanted to forget about the lack of help. Then I saw that in the comments above it states 90 days return for any reason and 3 year warranty... I tried getting help in the 90 days and received none. Now that the busy season has started they are not trying to offer to fix the item, but to send me a $10 gift card to delete this rating. They eventually increased it to $25. I was about to delete the comment. If they had instead offered to just fix the one that I had, I would. That way I wouldn't feel like they were buying me off. They have said they do constant upgrading of their product. While I don't remember them telling me that the melted material is one of the things that they have fixed specifically, I hope and have faith that this is one of the things they are upgrading. I talked to my wife and am leaving this up and blocking the email that has tried to get me to take this down. I wish all of you the best luck and hope that I am only one of a very few who receive less than wonderful service by the item and the company.