Bests & Worsts Reviews from Amazon

I’m only giving this a star because I have to. This has been a night mare. When it works it gives a great signal and we love it. But it wasn’t even two days in before it stopped working. We had to unplug it or hit the lock button which for some reason resets it. I don’t really think that makes any sense and I found it by accident. We had to do this at least every day, then twice a day and it kept increasing. 😡 So angry. So I talked to the company directly. Eventually they determined I needed a warranty replacement. That was the end of January. I am still waiting. It took over a week before they “approved” me to request my warranty replacement. Once I was finally able to fill that out I had several options to choose for shipping. One was to send it back— at my expense. Another was to pay the shipping fee and they would send me a new one with the pre paid shipping label. I some how thought I would have a replacement sooner. To do that they place a $49.99 hold on your account. You have to have the bad part back within 25 days or be charged again. The catch is they don’t have any replacements right now and they’re trying to get them in. And their policy says they don’t do refunds. I’ve had nothing but trouble with this company. I’m so tired of dealing with them. I tried to get a replacement from amazon but I’m left in the hands of the company because they offer tech support.