235
people found this helpful, as of 2023
ranked #126,027 most helpful
out of 571,544,897 reviews
★☆☆☆☆
They broke the bluetooth with Oreo and haven't fixed it for 6+ months.
I bought this in September of 2017 and absolutely loved it. Then they pushed an update for Oreo about 6 months ago which caused the phone to no longer allow Bluetooth control of streaming services through my vehicles head unit. I waited for a fix. I looked online, and tried everything from factory resets to changing developer mode settings, updating the firmware on the head unit, contacting Pandora's tech support. Samsung's solution is for me to send it (my only active phone) in, and wait a week or two with no phone so they can send me a refurbished one... with no guarantee that it will fix the issue. Yep, I send them a phone that was purchased new, go without a phone for two weeks, and then they'll send me back a 'refurbished' phone potentially with a scratched up screen and poor battery, that will likely not fix the issue since it is clearly a software problem.
I used to swear by Samsung, but I can no longer recommend Samsung to anyone based on my S8 not working properly for 2/3 of the time I've owned it. I currently own the following Samsung devices, Galaxy S3, S4, S5, S6, S7, S8, Gear, Gear S Nano, Samsung Refrigerator, and a Curved 4k TV. I say this so you know how much I have enjoyed Samsung in the past. If they release an update that breaks something, their expectation is that you'll just go buy a new one - I've given them 6 months to fix what they broke in the Oreo update and they haven't done it... they haven't had any trouble though pushing their new phone. No thanks. Now as items stop working I will make sure to avoid Samsung.
July 2018 · Electronics · verified purchase