Bests & Worsts Reviews from Amazon

I love the premise of this game but it is a glitchy mess. It continually crashes and it is often impossible to enter game events which need to be completed to move up. To make matters worse, when you send in an IT ticket you either get a form response that says they are looking into the problems and consider my ticket resolved, or they simply send no answer at all. If they would fix these problems i would play all the time, but as it is i am thinking about deleting it.