Bests & Worsts Reviews from Amazon

Read in Full Before Making a Purchasing Mistake. I received this product on May 5. It was perfect for what we wanted and worked well. Three weeks after we received it, it stopped working and displayed the message to add water when it was already full and would not make ice. Now I purchased the Allstate replacement plan for 3 years when I bought the product so I filed a claim to have it replaced. The claim was denied because it was still under manufacturers warranty (glad I purchased that). I next contacted igloo's maker Curtis International. It has been the worst customer service relationship that I have ever experienced. The first time I contacted them I received an automated message asking me to leave my name, issue, and a call back number since multiple operators were asssting other customers. I did this and waited three days with no return call. This is when I called a second time. This time I spoke to a representative and gave her all of the information and she gave me a case file number. You then need to wait until you receive an email from them to respond with the required information to have your product fixed. After receiving their email I sent them all the information and then needed to wait for further direction from their company on the steps to take to have the unit repaired. After a week of no response, I called again and was told that I did not allow for the 6-10 business days that are required to receive a response. After 12 business days, and no response, I called again and was asked give the same information that I had already given them multiple times. The representative told me to give them another week before I call again. Today, 16 business days from the original email, I received a generic respond detailing the procedures to ship it back with insurance. They also stated that as per their warranty, the customer assumes the shipping cost. I took the unit to my post office and was told that the shipping from Pennsylvania to California would be around $80. The unit cost me $115 when I purchased it. So now I am stuck with a broken ice maker and no real options I guess other than purchasing a new one because it make zero financial sense to send this one back to Curtis International. - Please take my advice and do not purchase this product from this company you will likely be very disappointed.