Bests & Worsts Reviews from Amazon

I haven't had this bad of an experience with a manufacturer in ages! Foscam outright refuses to provide any support whatsoever for any of their products purchased on Amazon or anywhere else other than directly from them. They do not provide any telephone support. I sent them a detailed email message to their technical support address three days ago, and did not get a response. I just called the only number for themselves that they publish, and the guy who answered said that this was a phone number for sales, and that I should email tech support. When I told him that I did that three days ago, and they did not respond, he HUNG UP ON ME! Their website talks about how there are several counterfeit versions of their products being sold--that's sad, but not an excuse for not supporting what they sell. As far as the product itself, it works nicely hooked up via ethernet, as long as you don't need to configure anything differently than the defaults. And the night vision/IR lights work nicely for a normal-sized room. The wifi on the unit I received is completely non-functional. I can't tell whether it's a hardware fault, software issue, or firmware issue, but it simply does not work (I'm a computer professional, and I tried every reasonable method to diagnose and fix this, to no avail). It is unable to detect any wifi network, public, WPA, or WPA2, over 802.11g or 802.11b, even when it is just a few feet in a direct site line from a working wifi router. And manually configuring it doesn't work either. I couldn't try updating their firmware, as they don't offer than on their website, but say you have to email them to get a firmware update (which I did request by email, which they never responded to). The documentation is sparse and VERY BADLY written. The software to configure it using their web interface is likewise very badly written, to the point where it's really hard to figure out what the non-english-speaking authors intended for various labels to mean. Whenever I updated any parameters using the Web interface and saved them, it would reboot the router and always lose every change I had ever made, except for the "device name", which was retained. That is to say, changing any of the wifi settings not only doesn't work, but it is never really saved. Do yourself a favor and avoid Foscam. Their stuff has good specs for a good price, but it's entirely worthless when the software behind it doesn't work, and the company doesn't stand behind it. Needless to say, I'll be returning this tomorrow.