Bests & Worsts Reviews from Amazon

I bought it for my son as ant anniversary gift and inspected thoroughly the box in which it arrived for any signs of damage (there were none) before giving it to my son and his wife. Few days later I asked if they liked it, and they told me that it works OK but has dents in several places (I am including pictures). It appears that the item was already damaged when it was boxed for shipment. Unfortunately, our son and daughter-in-law discarded the original packaging, so we cannot return it. I feel quite embarrassed by the whole experience.