Bests & Worsts Reviews from Amazon

SHORT VERSION: Picks up fine hairs well when brand new, but comes out of alignment easily (read: becomes functionally the same as a dime store tweezer) and there is ABSOLUTELY NO WARRANTY offered by the company. When they go bad past the period where you are protected by Amazon's return policy, your only option is to throw them out. FULL REVIEW If you've read the other reviews, chances are you know that the two big players in the high end tweezer market are Rubis and Tweezerman. I own several pairs of each. Both brands do a much better job of grasping fine hairs than the generic or even beauty product branded tweezers found at pharmacies, big box stores and supermarkets. This is because instead of being taken from a poured mold and packaged for sale, these brands are first ground in a process similar to knife sharpening. The goal is to provide perfect edges to the jaws without little spaces for hairs to slip through. As I said, both brands are good when new. For the finest hairs, I'd probably give the slight edge to a brand new pair of Rubis out of the box. Without question, Tweezerman has the edge with regard to both to durability, and customer service if something does go wrong (and with Rubis, it will!). The fatal flaw inherent in Rubis Tweezers is they come out of alignment if you look at them wrong. When this happens, they are no more effective than $3.99 dime store tweezers. Chances are that the bad reviews you see here describing Rubis tweezers that are not grasping small hairs were written by owners of tweezers that have come out of alignment in shipping. Of the four pairs of Rubis Tweezers I have purchased from Amazon over the past three years, TWO have gone bad. The first time it happened, it was within 30 days--great Amazon customer service got me a quick replacement. A second pair went bad a month ago, so I visited the Rubis Web site and clicked on "customer service." Strangely enough, no warranty/repair policy is described. I sent an e-mail regarding repair, and a few days later, received an e-mail from someone's personal AOL account (how professional) stating "we do not offer that service." When I followed up asking what warranty is offered, the response was "we guarantee that every unit is inspected before it leaves the factory." Yes, you read it correct. There is absolutely *NO WARRANTY* on these $30-$35/pair tweezers. This is the first product in a long time that I have seen where absolutely no manufacturer's warranty is offered. This is even more shocking for a high end product. I have no problem paying a premium price for something--but I detest dealing with companies that do not stand behind their products. Tweezerman, in contrast, offers FREE LIFETIME SHARPENING if one of their units goes bad. And if they can't fix it, they will sell you a new pair at ½ price. Taken in the context of the lower retail price, Tweezerman is the clear winner here.