Bests & Worsts Reviews from Amazon

Don't bother. If you have an issue good luck getting help. I got this as a Christmas gift. I plugged it in right away and later turned it on to find it illegible. The screen was covered in odd colors and pixels. The words hardly visible. I called customer service and the woman remoted in and said it looked fine to her. This confirming there is an issue with the screen since she isn't using that. She proceeds to continue repeating this 4-5 more times, "Well, I am on your machine and it looks fine to me." It clearly isn't or I wouldn't be calling. At this point I'm mad since she is rude and unhelpful. She transfers me to another rep who immediately asks if I dropped the Kindle. I say no and explain again what I had tried. She is fairly rude off the bat and I assume because the other rep has said I was a problem. After several minutes of yelling she agrees to send a new Kindle but I have to give my card for collateral. Of course UPS picks up the defective one the next day while I have to wait a week for USPS to deliver the replacement. New one shows up and the screen is worse. Either they aren't checking them before packaging or ir is in shipping. The package it like a book and the Kindle itself is in plastic and a paperboard box. Basically the only thing protecting the Kindle in shipping is the corrogated cardboard from the shipping package which I've seen books get damaged in. Maybe they should check and ship these properly to avoid this. Either way it is going back again and I have no desire to try again.