Bests & Worsts Reviews from Amazon

I have had this device just over a month. It stopped working so I assumed it was the battery and purchased a new one to replace the used one. I followed instructions for removing and replacing the battery. When I tried to replace the battery cover it will not engaged or stay in place so the battery just falls out. I called customer service today and they said I was not pushing hard enough on the battery cover. Their solution was to put some tape on the outside of this device. If this is the only way to repair this, it is cheaply made and hardly worth the $99 I paid for it. I asked if there was another cover I could purchase and the support person said no. I would like to return it for a replacement or refund