Bests & Worsts Reviews from Amazon

I've always had great experiences with Cuisinart products which is what led to my purchase of a TOB-40 toaster over. I was attracted to this model due to the great company reputation and warranty. This unit was replaced under warranty in Oct 2014 due to a faulty heating element. Cuisinart was great about replacing it as long as I paid shipping for the replacement unit as well as shipping back to them for my broken unit. I still figured this was better than purchasing a completely new unit. If you do some searches on the web, the faulty heating element seems to be a known issue. Some people have also reported this to the Consumer Products Safety Commission as this could be a fire hazard and were hoping for a recall. My replacement unit worked great until just the other day. After using the oven to toast waffles for my kids, the toaster was turned off and out of the blue the glass completely shattered and exploded. Thankfully, my kids were not near the unit as they could have been injured as a result of this explosion. I've included a picture of the unit post explosion for you to see. I called customer service and spoke to a rep who basically said that since the warranty was tied to my original unit and that transferred to the replacement unit (which has now expired) there was nothing that they could do on this defective 4 month old unit. I asked to speak to a supervisor and spoke with Shelby who gave me the same answer that there was nothing that could be done. I could understand if my unit just stopped working after an extended period of time. But this is a serious issue on a relatively new unit that could have resulted in serious injury. I'm very disappointed in the customer service and policy that is in place by Cuisinart. I would have hoped that keeping a loyal customer happy would be more important to them instead of worry about saving the money on a product that costs them less than $100 to replace. You've now lost a customer for life and I strongly urge anyone interested in purchasing their products to think twice.