Bests & Worsts Reviews from Amazon

Where should I start? I have had the product since Christmas and in that short time It has had quite a bit of problems. It can play any DVD, but Blu-rays are another story. I have found that on some Blu-rays it stops or is non-responsive with the remote, to correct this matter I have had to turn the machine off then on to get it to replay, then menu past the part that it stops at. There have been 2 updates since I have the machine and on both updates it deleted my Apps, and the logins to those Apps. That was a pain to get it reset both times. Amazon Prime and Hulu don't play correctly either. It takes a while to get them up and then when you do the shows can sometime stop or don't play at all, or I get volume and no picture. In those cases the machine completely stops I can't even turn the machine off. I have to unplug it then plug it back in to play again. Netflix has not gone unscathed either. HD takes awhile before you can see the picture clearly or voice and picture sometimes don't match. It's not the WiFi or the broad band because I have had them increased in between then and now, and still no change. So I either have a really bad machine or this product it just not worth it.