Bests & Worsts Reviews from Amazon

I run Win 10 64 with Microsoft Word 2000. I was upgrading from Dragon Home 13 - I thought the 99% accuracy they brag about for Dragon 15 would be great. The reality was the accuracy was no better than the old version, but that it was also very buggy. When I dictated, the Word page would jump up and down, and flash, which I found really disconcerting. I thought maybe the program needed updating, but I could never get the update function to work. I tried contacting Nuance support, but after spending maybe 45 minutes on their website, I wasn't able to actually locate any way to contact their support staff - the contact links they had were just circular urls that always led back to the faqs and their knowledge base. There was no way to email them and there were no phone numbers. I contacted Amazon and thankfully I was able to get my money refunded. I went back to Dragon 13 and am happy with it - although that in itself was difficult because it wouldn't reinstall (Dragon 15 had completely done away with the earlier installation and somehow made it impossible for 13 to reinstall). Finally I resolved that by doing a complete system restore. What a major pain! My advice to anyone who wants a speech recognition product is to stay away from Dragon 15 and go with one of the earlier, more stable products. But be advised, they don't support anything!