Bests & Worsts Reviews from Amazon

I have been using Toast for many years and I have always thought that it was a well designed and easy to use program that allowed you to do many things that you would normally have to otherwise do using several other, more expensive programs. Toast v.9 was and still is, a great application. It was easy to use and performed very well. I was happy with it. I was happy that is until I loaded version 10. It has been the worst experience that I have ever had with any of their products. To begin with, it doesn't load properly, necessitating a clean install and after all of that nonsense is finished, it still won't work. It hangs, it crashes and there is no documentation or tech support to help you address the specific issues or problems that you are having once you have given them your money. Mac2Tivo is the worst application I've ever tried to use. Version 1.0 should have a b in the version number because it is clearly beta software. It won't share any of my videos with TIVO, showing only empty folders where there are actually dozens of files. I have made many attempts to get help from Roxio and they are completely useless. There is no live tech support any longer, relying instead on "Roxanne" their computerized tech monkey. If you have ever been caught in a phone queu from hell, endlessly pressing phone prompt after phone prompt, either to be summarily disconnected or finally just hanging up in frustration, then you have some idea of what Roxio's "new and improved" automated tech support is like. I have opened two different trouble tickets with them and all they will do is to repeatedly send me the same canned responses over and over again. Don't waste your money on this. Wait until they have perfected the software. Toast 11 may be worth looking at. Or better yet, just hold on to version 9. It's way better than v.10