Bests & Worsts Reviews from Amazon

I bought this generator in preparation for Hurricane Sandy. I ordered it on a Thursday and it arrived on Friday...thank you Amazon Prime. Power went out at 6pm on Monday, generator fired right up and did what it was supposed to do until 36 hrs later when it stopped producing power. Engine runs fine, changed the oil, made sure it was grounded but still no power. I started calling the company that made the generator on Wed morning and still have not received a call back from them. I have left several messages and sent emails asking them for help. When I get a person on the phone, they say that they have very high call volumes with support but would be more than happy to sell me a new generator. I am thankful that I am a prime member because when I called Amazon and explained the situation to them, they issued me a full refund for the generator. Amazon has a customer for life....Max tools I will never buy one of products again.