Bests & Worsts Reviews from Amazon

I purchased this machine a week ago, and it arrived last night. I spent last night familiarizing myself with the machine and manual. Today, I sewed. I was highly impressed with the stitches. My old machine was not great, and more of a headache than not. This machine ran smoothly, the stitches were perfect, and it was quiet. Or, was until it started jamming up, locking up, and giving me constant E6 errors. Customer service was no help the first time. They simply referred me to a set of pages in the manual and got me off the phone, after asking for ALL of my contact information- phone number, mailing address, email address- they even asked for fax info! I tried what they recommended (which was limited to asking if I had done what was on pages 57-58, and when I said no, he told me to try it, and call back, then hung up). The recommended action, cleaning the bobbin casing and race, did not do anything. I called back, and was told it was a service problem, and to take it into a dealer. It would be free to fix, but would take 2 weeks minimum, depending on the issue. I've had the machine less than 24 hours, and it needs a service call? That's shoddy workmanship. If this is typical of Brother, I have no desire to own one. Mine is being returned, and I'm going to go with a Singer.