Bests & Worsts Reviews from Amazon

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1,862
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ranked #3,193 most helpful out of 571,544,897 reviews
★★★★☆
Not ready for prime-time
First off I've been doing networking for 30 years. I have 7 routers deployed in my home, so I know a bit about this topic. I moved from a 5300 which was performing fine (in a large mesh setup), but since I have over 100 clients connecting to the main router, as well as wifi 6 devices, I thought I would trade the 5300 for the AX11000, mistake. I have been experiencing random reboots, and dropped wireless clients (ALL wireless clients) on the AX11000. I have tons of IoT clients, so I can't just upgrade them, but even more "normal" clients like phones, laptops, etc. get dropped. So working with tech support, they tell me its a hardware problem (it's not). So I force them to escalate to engineering. Then, I get this crazy instruction sheet on how to back level my router and basically turn OFF all my new functionality (this instruction sheet is based on the 5300, so it basically doesn't help and shows they don't know how to actually fix the problem, since it doesn't apply to this actual router). They tell me to turn off AC and AX, they tell me to turn off MIMO. Ridiculous, I would have been better off with a working 5300, and saved $450, along with about 12 hours of trouble-shooting. My advice is to wait for a firmware upgrade (the only firmware availble is the original code from Nov). Also, check snb forums, this is a common issue with this router. Asus released this product too soon. Update. I have backlevled the device as recommened by support, as I had to make a choice between feeding my animals and having wifi6 connections. So with wifi6, mu-mimo, and beamforming disabled, I can connect things reliably. Of course, this has now turned into a 5 year old router that is worth about $100 instead of a new router that cost me $450, but at least it works about half as well as the router it placed (I just don't want to spend hours undoing what I have done). Update 4/1/19 - Asus released a firmware update for this router. I can now get Wifi6 connections, and at the same time, it allows for legacy suport. This required a full factory reset of all nodes. Unfortunately, however, I am still experiencing random connectivty resets. Now, instead of just wireless, it is dropping even wired connections. This is on all nodes. So, this router is still not ready for prime-time, rating unchanged. Update 4/30- Stability has increased. It still has some hiccups, the transition from a 6 to 5 connection is not great, but overall it is usable. Updating my review from 1 to 4 at this time. I'm hopeful we get back up to 5 soon.
March 2019 · Electronics · verified purchase
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