Bests & Worsts Reviews from Amazon

I thought I would have to write a negative review but now I have to write a glowing review. When I first received the product everything seemed to work but the voice quickly got out of sync just like with other devices, and I was using a brand new USB3 drive with it. I got quite angry thinking that "once again" I had been taken in buying a product that could not do what it promised. Long story short, I did email customer service and they quickly diagnosed that even though I had a new "thumb drive" that had a high read speed it had horrible write speeds (So the device could not keep up). I swapped that for an SD card I had on hand that had decent write speed and problem solved. They also helped with other questions. So now I must say that they seem to be an exceptionally good and honest company. They are candid in the product description of what this device will and will not do. Just read the description. Also, so many people seem to ask questions like where does the tape go - it doesn't! No tape, film nothing goes inside (except SD card) It simply CAPTURES the video and audio signal either composite or S video and audio (red/white RCA connection) Follow the rather simple instructions and you will have good Mpeg4 files saved to the SD card or USB, that you can play on most modern devices. Once again, two thumbs up for customer service and product that does what it says it will.