Bests & Worsts Reviews from Amazon

Terrible echo heard by other caller. On my end the volume is very low. I will be contacting lifeproof for replacement. Updated june 9. The case was purchased directly from lifeproof. I wish i had purchased through amazon, the return process would've been much easier. Lifeproof requied that i place the case on White paper and hand write the case serial numbers and my information prior to taking and uploading the image noting the "defective" area. After communicating that there was no damage and the new case didnt perform i still had to take two additional images of the case, still with my information hand writen. Then a third email was received asking for yet another image. I work for an electronics manufacturer and we would never do that to our customers. We would take the rma and figure the rest out when we get it. Regardless of the operation of the replacement case, im likely to sell it and be done with this company. Any place that has such a complex semi automated rma system must have serious quality issues. After doing some research on lifeproof i see they had a very large echo problem with previous models as well. Yet my daughters iphone 5 has had zero problems with her lifeproof fre. Seems like it is a roll of the dice. Updated June 24. I received the replacement case on 6/23/14. Unsurprisingly this case also has the echo phenomenon. I have requested that lifeproof not replace this device until they have a true fix in place. I will update again with their response once received. Updated June 25. Lifeproof has sent me the following statement regarding the echo issue. "I apologize about the inconvenience you are having with your case. Unfortunately there is no quick fix as of right now other then to use a bluetooth or open your charge port door while on a call. We have no estimated date of if and when the case will have a fix or when we will get an updated version out. At this point your best option is to go back to where you purchased it and get a refund or you can wait until we notify all our GS5 users of the updated case. Again i understand your frustration and i apologize about this issue. Thank you for being a valued LifeProof customer!" I have asked for confirmation that if I were to keep the current case I will remain eligible for a FREE replacement of an updated case if/when available. Updated July 31 Finally received an updated case. On the inside of the bottom half the top molded piece for the noise cancelation ports is now grey instead of black and visibly much thicker. The bottom piece for the mic port is still black and not noticeably thicker. Thankfully all of my sound and echo issues have been resolved. The case is now worthy of a five star rating. Unfortunately due to hassle I can only bring myself to give it four. JUST MAKE SURE YOU GET THE CASE WITH THE GREY MOLDED PIECE NEXT TO THE IR BLASTER. As far as waterproofing both of my previous "bad" cases were great. I do not see any difference with the O ring or sealing mechanisms on the new case so I fully expect it to perform just as well. Lifeproof finally got it right.