Bests & Worsts Reviews from Amazon

I purchased one of these right before I was leaving on a trip. I put in my car and really like the overall size of it, the multiple compartments, the substantial weight of it as compared to the one I had before this (from another company), and the bungee cord front where I could put a large water bottle and umbrella and it would keep them securely in place. However, when I was filling up the small side pockets, I put a thin paper map in one, and the stitching immediately came undone. The rest of the organizer was very sturdy, but the stitching on the outside pockets was a bit loose. I just didn't use that pocket and went on my way, but when I was later asked for a review I emailed the manufacturer and told them that I couldn't give it a 5-star review due to the poor stitching on the side pocket. This items comes with a lifetime warranty, but I didn't feel like packing it all up to send back and decided I'd just put some extra stitching on the outside pockets myself. The manufacturer emailed me back the same day, said they would report the side stitching issue to the factory that is producing the item for them, and that they'd like to send me a new item immediately. I'm giving this item five stars now, because the design of it is great and even though I had an issue with my original purchase, this company absolutely, 100% stood by its product. I wouldn't hesitate to buy from them again, and I recommend this sturdy, easy to clean, convenient trunk organizer.