Bests & Worsts Reviews from Amazon

I did over two months of research on Mesh networks before purchasing one. Initially, I was concentrating on the more familiar ones I had heard of: the Lynksys Velop, Netgear Orbi, Eero, Google, etc. I researched them all extensively and while reading a review of the Orbi on Amazon, I saw mention of the Ubiquity Amplifi HD system. I had never heard of it but it then became part of my research project into Mesh systems. As my research continued, the Amplifi HD System was looking better and better. The first thing that grabbed my attention was the fact that it is less expensive than the others, and the concept looked like a good idea. The Mesh points plug directly into an outlet with no cord. The electrical plug is part of the device itself. So it can be out of mind, out of site. No need for table space for your mesh points. Also, the hardware itself is beautifully designed. The 2nd thing that I noticed was that almost all of the reviews on Amazon and elsewhere were positive. (at the time it was 4 ½ stars average of 408 reviews on Amazon) And any reviews or posts by people having problems showed that they were contacted by the company who was either offering advice on how to resolve the problem or asking the user to contact them so they could resolve any issues personally. The point being; the company (Ubiquity) had responded to anyone who was having problems or was not happy with the system. This showed me that the company cared and wanted to support those who were having problems. This was very important to me. Of course I visited their website and soaked it all in. But I had specific questions I needed answered before I deciding on a Mesh System. While at the Amplifi website I started a chat with them. The wait was less than 30 seconds. My questions were specific and were answered specifically. The support was fast, professional, knowledgeable, and friendly. I probably contacted them 3 or 4 times (sometimes very late at night) before making any decision. The support was exceptional in each and every chat I had with them. And this is a large part of the reason I went with Amplifi HD over the Orbi, Linksys, etc. But not the only reason. After all, performance is the main ingredient everyone is looking for. When the system arrived from Amazon, I quickly unpacked it began setting it up. (Even the packaging was beautiful!) I had seen a video on YouTube where “Pan The Organizer” did a complete Amplifi HD set up and I thought, "why use the manual?" The video is great and gives you all the information you need to set up the Amplifi HD system. I highly recommend it. So, basically I set up the router, gave it a name, password, etc. using the Android app, and connected it to the internet. At that point, essentially, I was done. I plugged one of the Mesh points into the wall upstairs and away from the router and it connected automatically. No fuss, no muss. Same thing when I plugged in the 2nd mesh point. So, after you get the router set up, the rest of the system basically sets itself up. Plug in the mesh points and after a few seconds they work perfectly. Next I gave my mesh points names so I knew which was which while working with the Android app. The app is straight forward, quick to respond, and easy to use. I was able to see all of the devices that were on my network, what each devices mac address was, whether they were on a wireless or Ethernet connection, what mesh point they were attached to, and about anything else you would want to know. You can also give each network device it's own name making it very easy to know what is what. (I have 23 devices both wireless and Ethernet, on my network) Guest network set up was also a breeze and it's very flexible allowing you to set times you want it on or off. Of course there's an option to have it always on or always off. You can limit the number of guests, see who they are, and what mesh point they are connected to. The system uses both 5Ghz and 2.4 Ghz bands. You can walk through your house with your device and the system will automatically switch from one mesh point to the other or to the router itself, depending on which signal is stronger at your location. It will also automatically switch from 5Ghz to 2.4Ghz as necessary when your distance from a mesh point (or the router) is too far. So, one SSID and seamless wireless transfer from point to point to point. After getting the system set up I had a few additional questions for the support team. Again, I received great service each time. And I did not find anything I wanted to do with the system that could not be done. In essence, I saw no real flaws at all nor have I since. And new features are being added via automatic firmware updates. OK, it sounds like I work for the company and that this may be one of those “fake” reviews. Nope! As you can see, I am a verified purchaser and I assure you, I do not work for this company or any tech company. I am retired, curmudgeony musician and computer geek in Minnesota that has purchased many computer products that were disappointing. So, when something like this comes along and exceeds my expectations and the company does this same, I am delighted. Thus I have given this system the 5 stars it deserves. Everything from the product itself, to the design, the packaging, the support, and the company website is 1st class. And I've now had it set up for 3 months and reliability and performance have been flawless. I have had zero problems and have not had to re-boot the system even once. Am I trying to sell this product? Well, as I had not heard of this or the company for the first several weeks I was looking at mesh systems, I realized that it was buried under a lot of very visible products from the major, very visible companies doing consumer and home wireless systems. But this may have been the best of the bunch, and nobody I know had heard of it! So yes, I am. And while I'm sure that a number of these other systems are very good, most all are more expensive than the Amplify HD system. So, as you can see, it's very hard for me to say anything negative about this product. But don't take my word for it. Do the research, visit the website and the websites of the other mesh products, contact the company, compare it to its competition, read unbiased reviews here and elsewhere. Yes, there are differences. But I found this system did everything I wanted and more, and the price was great!.