Bests & Worsts Reviews from Amazon

I've updated my review twice now, but it seems Amazon doesn't appreciate it when you make changes. Anywho, after purchasing two 3 packs, I realized that something about the flavor wasn't to my liking. I'm super finicky about sweetness. I was born and raise on high fructose corn syrup, so trying not continue that behavior has been difficult. A man by the name of Michael Shelley emailed me and offered me a full refund, well after Amazon's policy had expired and with no questions asked. He simply put it that Rosso Caffe wanted to make things right for me, the consumer. I was shocked and pretty much in disbelief until I saw the credit in my bank account the next day. Mr. Shelley and Rosso Caffe have exceeded any other customer service I've bore witness to. So to you, the reader of this questioning whether to try this brand or not, I say go for it! The packaging was great, capsules fit perfectly into my Nespresso machine and, if I had choosen a non-flavored coffee, I'm sure it would have been amazing. Just a tip, don't be over zealous and order such a large quantity until you've tried it yourself. My spouse and MIL liked it, unfortunately they aren't as big coffee drinkers as I am. And if you try and it doesn't work for you, contact Rosso Caffe and let them know before writing a review to see awesome customer service work in your favor for once.