Bests & Worsts Reviews from Amazon

I was so excited to get my ear buds today. However, they have had enormous problems pairing with my iPhone even though I followed the instructions exactly. Once they finally connected, it turns out the left earbud would not play. Apparently, this is a well-know problem and the solution is to do a hard reset. Well I followed those instructions repeatedly for hours. Nothing. They would not even respond to a reset. I was very prepared to love what was supposed to be a very nice alternative to name brands. The best I can get is one ear bud out of the deal. If customer service can come through and provide a solution, I will update this post. ****UPDATE: Anker's customer service was very responsive and quickly diagnosed my ear buds as defective (I'd tried the reset instructions many, many times). They sent me a replacement pair that arrived within days. These were much more response both to pairing with my phone and to each other. The fit is great, as is the sound quality. These seem to be an excellent option for the price compared much more well-known brands. I'm now satisfied.