Bests & Worsts Reviews from Amazon

Ordered this model to replace my previous VertuoLine model #1. This one has corrected the heating issue which makes the coffee much hotter. But I am having issues with the tank leaking. From research online I have found others encountering the same issue. I just got off the phone with Nespresso customer service and they acknowledged the issue but informed me there is a specific way to align the tank connection to prevent leaking. Although I do not see how the tank can be aligned any differently Nespresso agreed to sent me pictures showing how to do it. I will share once I get the images and confirm it is the fix for the issue. Hopefully this helps others. **** UPDATE - 7/3/17 **** Never received any pictures from Nespresso regarding the issue of the leaking water tank. So I called back. The customer service rep I interfaced with the second time was extremely helpful and nice. She was simply going to replace the machine for me directly from Nespresso but because of Father's Day weekend just passing they were out of stock. She said I could either wait for a couple of weeks and they would send me one as soon as it was back in stock or I could have Amazon send a replacement. Since Amazon had it in stock I decided to go ahead and request a replacement. Amazon had a new one to me within 2 days. The new one has worked great with no water leaks. I waited before updating my comments here to make sure there were no leaks after a week's use. The old one has been shipped back. Happy to say it appears to have been just a bad unit and the new one is working great. *on a side note, Nespresso was nice enough to send me a couple of their latte glasses for free for all of my trouble. Now that's great customer service!