Bests & Worsts Reviews from Amazon

I bought this sterilizer 2 months before my due date. Had some issues with the steam heating system a few weeks after my baby was born and could no longer return it to amazon b/c it was pass the return date they gave me. Therefore, I contacted Papablic directly and told them about my defective unit. They got back to me the same day I sent the email and also requested to show proof of purchase and a picture of the defect. Ryan from customer service reply back within minutes and advise that I was getting a replacement within 2 days. I received the units in 2 days as promised. I Have no complaints the machine works pretty well and if necessary the customer service is excellent.