Bests & Worsts Reviews from Amazon

I have mixed feelings about the newly designed Wave System. {Only the design, NOT the sound quality, which I'm sure is still excellent.} I have the older model {Thank God} because after just 2 yrs, and that's not very long when you consider the price. The CD player on my model with the old design started doing weird things.. It played when it felt like it. That's the only way I can describe it. So I cannot imagine how angry I would be if I owned this new style & could not get my CD out of this thing if it malfunctioned! Now, when I had my "issue", Bose offered to "Re-manufacture" it for $125. At first I was insulted, but then I thought, "Wait a minute, for $125 they are not only going to fix the problem but they are also going to check and replace/repair anything else that may be going wrong with it so it "meets the quality standards of the Bose Corporation" & re-set the warranty." I essentially received a "new" unit for $125.00 Oh, and they also sent me a postage paid shipping box to send it to them. This happened 3 years ago and I've had no further problems with it. So 5/5 for customer service. As for sound, I have owned many, many audio systems in my life, large and small. NOTHING compares to this system. Well, except for attending a live performance. You will put a CD in this "Little Plastic Box" and simply be amazed at the sound that comes out! I recently bought the larger system. Strange as it may seem, The small system actually sounds clearer to me than the large {$1,200} system. As for this new design. I have a piece of advice. Order a replacement remote along WITH your system. Always have a back up because you will not want to wait for a new one to arrive in order to use your expensive stereo system. Personally, I think Bose has a lot of nerve removing the manual play buttons and forcing their customers to rely on their remote. That's why I rated it 4/5 5/5 for sound 3/5 for design {it is pretty, but it IS useless without the remote}