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288
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ranked #91,151 most helpful out of 571,544,897 reviews
★★★★★
The secret trick to turning off the "Low Toner" message.
I bought one of these a few months ago in November to replace my aging Canon printer, and I liked it so much I just bought another one for my parents and set it all up for them. What motivated me to write the review was that I just had to replace the very low yield starter cartridge and the low toner warning with the message "Prepare New Toner Cartridge" wouldn't go away despite buying a Brother brand high yield toner cartridge (TN450), and I have found a lot of other people seem to have had the same issue. After scouring the net, I found the trick that isn't anywhere to be found in the documentation. So let's get this out of the way right now. If you still have the low toner message after replacing the toner with a Brother brand cartridge, here's what you do. 1. Open the front toner compartment door. 2. Message reads "Front cover open." 3. Press the "Clear" button. 4. Message reads "Replace Drum?" and gives you a choice of Yes or No. 5. DO NOT RESPOND TO THIS. Instead, type in *00 on the keypad. (Don't forget the asterisk before the two zeros!) This apparently resets the machine's internal page counter. You should see an "accepted" message. Close the compartment door door, press Stop/Exit and Voila. No more low toner message! Takes about 30 seconds. Now for the review. What I like: - Small, compact footprint. - Works flawlessly from copying to duplex printing to faxing to wireless scanning. - Simple to use. - Simple to set up on a wireless network - don't even need to initially connect it to a computer to set up. - NO warm up time. Wow. Even from deep sleep mode, it wakes right up when you send anything to it to print or feed anything into it to copy or fax and works instantly. - Replacement high capacity toner cartridge (2600 pages) from Amazon was close to half what the Canon cartridge would have cost - one reason I decided to buy this printer rather than put $85 into a new cartridge on an aging AIO printer. - Using the free Brother iPhone app, I can print from my iPhone! The negatives? - I didn't love having the low toner warning stay on even after buying their brand and having to scour the internet for an hour before finally finding an obscure, random post by someone who knew the trick for this printer - that YOU now all know too. :-) (There's no optical eye on these that you can cover like some of the previous generation Brother printers like the 2170w that allowed you to keep printing LONG after the warning came on, so that trick won't work.) - I don't love that the somewhat loud fan that goes on when the machine is used at all seems to stay on for 5 minutes or so after the last activity before it goes silent. - Lifting up the cover to place something on the glass could be smoother. It seems to sort of snap up and snap down when you get past a certain point in both directions. - It's definitely a bit more flimsy feeling than my Canon was, but it's also a lot smaller and lighter. But for the price and the performance, these are too insignificant to me to even knock off a star, especially after finding the low toner message trick. I bought the printer for it's functionality, duplex printing, the relatively low cost of toner, and especially its ability to scan *wirelessly* and allowing you to save in various formats including scanning multiple pages into one pdf document using the included ControlCenter4 software. Great for signed agreements you can scan and email within a few clicks instead of faxing. Lots of other All-In-Ones scan, but not wirelessly with this simplicity at this price-point. After 5 months, I still love this printer and think it gives you the best bang for your buck right now.
April 2012 · Office Products · verified purchase
the product in question
Brother Printer MFC7860DW Wireless Monochrome Printer with Scanner, Copier & Fax
4.3★ · 1,107 ratings, as of 2023
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