Bests & Worsts Reviews from Amazon

Amazon Shipping: 0 stars ICON Services: 10 stars Assembly: 4 stars Software: 0 stars Treadmill 5 stars Overall: 4 stars Amazon Shipping: First off, I left delivery instructions to leave the treadmill at our front door since the description said the shipping weight was 300 pounds. If left at my front door my motion sensors would alert me,and I would only have had to slide it across the threshold to get it into the house. What happened instead was the carrier came with a high bed truck that did not have a lift gate. Who in their right mind would try to deliver a 300 pound box with no lift gate??? As the two guys lowered it off the truck in front of my garage, it slipped out of their hands and fell the last foot or so. They then laid the box down and left. This was all captured on my security camera. My wife and I are 70 and we then had to drag the 300 pound box 30 feet and lift it up the two steps to the front door. 0 stars to Amazon shipping. ICON Services and Software issue 1: After unpacking the treadmill, we saw that the left rear foot and left rail each had foot long cracks in the plastic. The instruction manual has a big red stop sign that says Do Not Return to store; email ICON Services instead. I was of course skeptical, but I titled my email "Damaged in Shipping" and filled in all the info they asked for: model number, serial number, part numbers, and photos of the damage. The next day I received an email from some bot that basically said "Go read the manual, did this help?". I replied pointing to the title of my email. The next day I received a very polite email from a human that asked that I send a photo of the nameplate that contained the model number so that they could insure that they were sending the correct parts. This was not really unreasonable, but in the back of my mind I was thinking that it could be the start of a run around. Some reviewers had already compleined about the parts they needed being out of stock. Much to my surprise, the following day I received an email with a tracking number. A few days later I got the replacement parts which I easily installed and my machine was whole again. Kudos and 10 stars to ICON Services, 0 stars to the software bot that told me to go read the manual even though the title of my original email was "Damaged in Shipping". Assembly: My old ProForm treadmill which this run replaces, had a one piece console that was not too hard to assemble. This new NordicTrack console came in multiple pieces which literally required at least four hands to assemble. Particularly the plastic cross beam that was split into multiple pieces and had wires dangling out and then had to be screwed back together. So assembly gets one or two stars knocked off. Inital start up and software issue 2: I never intended to use the iFit software so I just expected to plug in the machine and start running. Nope, the machine comes software "Locked", and the instructions say to load their app onto your phone or use a PC to go to their website and then follow the instructions. I first tried the PC, but the link they give just kept running me in circles, always taking me to a Create An Account page, which I did not want to do because those things always ask for credit card numbers and then start charging and are difficult to cancel. Then I tried loading their app onto my phone. The instructions in the app did not match what was happening on my phone, but with a couple of intelligent guesses, the machine unlocked. Initially the belt would not move, but after turning it on and off several times, it all finally started to work. If you only want to use the treadmill standalone and not use the iFIt software, there is absolutely no reason to software lock the machine and annoy the user. Again, 0 stars for software. Software issue 3: When our electric company notified us that they would be turning off power for maintenance, I unplugged the treadmill until power came back on. When it did, I turned the machine on to check it, and it immediately started to raise the incline, even though I did not request it. I turned it off and on several times, but every time I turned it on, the incline continued to increase and the incline indicator blinked on and off as though it were some kind of error indicator. The incline continued to increase untill the machine jammed up all the way to the maximum incline. Thinking that some limit switch might be damaged, I pulled the cover off the base to check. There were no visible limit switches and when I turned it on one more time, the incline started to go down. This is when I guessed that maybe it was merely calibrating the incline. I checked the back of the manual and sure enough there was a procedure for calibrating the incline. However, for the machine to suddenly start this by intself is unacceptable. Also, it has this big alphanumeric display. It should have put up a message that said "Calibrating: Do Not Turn Off", but all it did was blink the incline number. So, 0 stars for uncommanded movement and no message. Overall: Now that we are past all the above issues, we are quite satisfied with the treadmill. It is quieter than our old Proform and we really like the soft lowering feature that the ProForm did not have.