Bests & Worsts Reviews from Amazon

I am upgrading my review of this product based upon the excellent customer service that this company provides. Using the instructions below that I copied and pasted from the email I received, I now can appreciate the quality of this mirror. I have never experienced a company that has this level of excellence. With your purchase of the Deluxe Shave Well Mirror the most important thing to us is that you are delighted with your purchase decision. Quite frankly, we will not be satisfied until you are… From your comments there are a couple of suggestions I can make that may enhance your user experience: 1. Given your comments about the mirror fogging, please allow me an opportunity to explain how the mirror functionally works. * Most houses are kept in a temperature range of 70-75 degrees. * The average shower water temperature is 107.5 degrees. * Fog on a mirror is simply condensation. The air in the bathroom is heated by the shower and becomes saturated with moisture. * When this saturated moist hot air comes in contact with the shower shave mirror (which is still at normal room temperature roughly 30 degrees less), the moisture comes out of the air and condensates on the shower shave mirror surface. * When you hold your Shave Well mirror under the shower stream for a few seconds, the acrylic mirror will warm up allowing for the temperature of the moist air and the mirror itself to equalize. * Once you have held the mirror in the shower spray to equalize the temperature of your shower and the mirror, there can't/won't be any fog/condensation. All of that being said, the mirror works on basic science. The best practical example I can offer is the comparison of a cup of hot coffee and a glass of ice cold soda. If you set them side by side, the cold glass of soda over time will be covered in condensation and the cup of coffee will be warm and dry. As said above, moisture will condensate on the cooler surface. Bringing this example back to your mirror, if your mirror is still fogging after you warm it up under the shower spray then the only answer I can offer is that it remains cooler than the temperature of the warm moist shower. Since the mirror is rather thin acrylic, it should warm up in the few seconds you have been holding it in the warm water of the shower spray. Some additional thoughts that remain would be a.) If the mirror hung so high that there is a direct flow of cool air over the shower curtain/door or whether an air conditioning vent is blowing toward it. If this is the case, I am happy to send you a new hook so that you can reposition the mirror. b.) Research conducted by Gillette has shown that dry facial hair requires the same force to cut as copper wire of an equal diameter. After 3 minutes in the shower, hair has lost 70% of its tensile strength. As such, shaving toward the end of your shower is best on your face…and your mirror. Why? The wall of your shower is cooler than your recently warmed mirror. The later in your shower that you shave…the warmer the wall…the longer the mirror will remain warm…the longer the mirror will remain fog-free. Try it! I am sure you will see a big difference. c.) Make sure you are turning both the front and back of the mirror under the shower water spray when you are equalizing it. This will help in “warming it up” to equalize the temperature. 2.) Regarding the “windshield” comments, try to clean your mirror with toothpaste. While this will not eliminate the water droplets on the mirror (which dry and make water spots), from personal experience I can tell you that once cleaned with toothpaste, the water "sheets" off the mirror and you are left with fewer water droplets on the surface. Simply wet the mirror, put a pea size amount of toothpaste on the mirror surface, wet the pea sized blob of toothpaste (note the emphasis on keeping it all wet…), rub it around a bit and rinse it off well. This cleaning will take care of the water droplet issue for a week or two and your mirror will look like new. As noted on the instruction sheet that comes in the mirror carton: What should I use to clean my mirror? Toothpaste works the best to remove water spots. Simply rub it on and rinse it off. Washing the mirror with toothpaste will virtually eliminate any residual water droplets from the surface of the mirror. Finally and most importantly, we stand behind our products 100%...without question or excuse. Given your comments it appears that an appropriate solution may be for you to return the item to amazon.com for a full refund. To return your Shave Well Mirror: Click here for the Online Returns Center, and click Return items. Find the order you want to return, and click Return an item from this order. If you don't see the order you're looking for, click See more, and then select another option from the menu. Select the items you want to return. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box. Since the item was sold by Amazon.com, select your return option. Select your preferred return shipping method. Click Print all return labels to print the return authorization and return label. Put the return authorization inside of your package and attach the label to the outside. Again, we are sorry you are not 100% happy with your purchase and remain available to assist you to your ultimate satisfaction with this transaction. With best regards, Bill Vogel The Cumberland Companies LLC